Bentley Boston

2020 Bentley Continental Recall

Bentley Continental Recall service at Bentley Boston in Wayland, MA

Frequently asked questions

Recall Summary

1 recalls found · All repairs FREE

Sun Roof

FREE1 OPEN RECALL

NHTSA campaign 20V309000 · 3 vehicles affected

Defect

Bentley Motors, Inc. (Bentley) is recalling certain 2020 Continental GT vehicles equipped with a factory-installed sunroof. The sunroof may not be properly bonded to the vehicle body, possibly resulting in wind noise, water leaks, and in some cases, the complete separation of the sunroof from the vehicle.

Consequence

If the sunroof panel separates from the vehicle while it is being driven, it may increase the risk of an injury or crash.

Corrective Action

Bentley will notify owners, and dealers will remove the old sunroof glass and fit a new sunroof glass assembly to the vehicle using the approved bonding products and procedure, free of charge. This recall is expected to begin June 22, 2020. Owners may contact Bentley customer service at 1-800-777-6923. Bentley's number for this recall is RE 20/15 (RB57).

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2020 Bentley Continental?
  • NHTSA has issued one recall for the 2020 Bentley Continental involving the Sun Roof component.
  • The sunroof glass may not be properly bonded, which can cause wind noise, water leaks, or separation from the vehicle.
  • A separating sunroof panel may increase the risk of an injury or crash.
How do I check if my 2020 Bentley Continental has an open recall?
  • You can check your VIN at NHTSA.gov or receive a free VIN check at the Bentley Boston service department.
  • Bentley Boston can confirm whether the recall remedy remains open for your vehicle.
  • Owners can schedule service for the VIN check and any required remedy.
How much does a 2020 Bentley Continental recall repair cost?
  • A 2020 Bentley Continental recall repair costs nothing when completed by an authorized dealer.
  • The manufacturer remedy includes replacing the old sunroof glass assembly with a new assembly using the approved bonding procedure.
  • Ask Bentley Boston about service specials for other eligible maintenance needs.
Can an independent shop fix a 2020 Bentley Continental recall?
  • No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
  • Bentley Boston uses factory-trained technicians, manufacturer diagnostic tools, and OEM parts for recall service.
  • Getting service now and paying later may be possible through service financing options.
Does an open recall affect the trade-in value of the 2020 Bentley Continental?
  • Buyers and dealers check recall status, so an open recall can affect the trade-in process for a 2020 Bentley Continental.
  • Complete the free VIN check and manufacturer remedy before discussing your vehicle's next step.
  • Visit the trade-in page to begin the appraisal process.

Recall Service & Dealership Highlights

Address the Safety Risk

NHTSA reports one recall involving the Sun Roof on certain 2020 Bentley Continental GT vehicles with a factory-installed sunroof. The glass may not be properly bonded to the vehicle body, creating the possibility of wind noise, water leaks, and, in some cases, complete separation of the sunroof. A panel that separates while the vehicle is moving can increase the risk of an injury or crash. Waiting can leave the condition unresolved and may allow warning signs to continue. If you notice unusual wind noise, water entering the cabin, or receive a manufacturer notice, contact an authorized Bentley service department promptly for a free VIN check and recall remedy.

Authorized Bentley Expertise

Bentley Boston gives owners in Wayland, Boston, and nearby Massachusetts communities a direct path to factory recall service. Factory-trained technicians use manufacturer diagnostic tools and OEM parts to inspect the vehicle and follow Bentley's approved procedure. For this recall, the old sunroof glass is removed and a new sunroof glass assembly is fitted with the approved bonding products and procedure. The manufacturer remedy is completed at no charge to the owner through an authorized franchise dealer. Visit Bentley Boston at 533 Boston Post Road, Rte 20, Wayland, MA, or call 508-978-7607 for assistance with your recall questions.

Start With a Free VIN Check

The next step is simple: have your VIN checked, bring the vehicle to Bentley Boston, and schedule service even if you are unsure whether the recall repair was completed. The VIN check identifies open manufacturer recalls and helps the service team determine the appropriate remedy for your vehicle. You can schedule an appointment online or contact the Wayland service department directly. Do not wait for a concern to worsen before asking for help. Bentley Boston can explain the process, arrange the authorized repair, and help you move forward with greater confidence.