533 Boston Post Road, Rte. 20
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Bentley Boston
Bentley Mulsanne Recall service at Bentley Boston in Wayland, MA
SCHEDULE NOWFrequently asked questionsNHTSA campaign 18V632000 · 12 vehicles affected
Defect
Bentley Motors, Inc. (Bentley) is recalling certain 2018 Bentley Mulsanne and 2018 Bentayga vehicles. When reverse gear has been selected, the rearview camera display may be obstructed or may not be fully visible within two seconds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, Rearview Mirrors.
Consequence
If the full camera view is obstructed or delayed and the driver does not check their surroundings before backing up, there may be an increased risk of a crash.
Corrective Action
Bentley will notify owners, and dealers will reprogram the software in the infotainment system, free of charge. The recall began October 19, 2018. Owners may contact Bentley customer service at 1-800-777-6923. Bentley's number for this recall is RE 18/11.
NHTSA campaign 19V033000 · 1,059 vehicles affected
Defect
Bentley Motors, Inc. (Bentley) is recalling certain 2012-2018 Bentley Mulsanne vehicles. In the event of a crash, the rear seat belt anchor may detach from the vehicle. As such, these vehicles fail to comply to Federal Motor Vehicle Safety Standard (FMVSS) number 210, Seat Belt Assembly Anchorages.
Consequence
In the event of a crash, if the rear seat belt buckle detaches, the seat occupant would have an increased risk of injury.
Corrective Action
Bentley will notify owners, and dealers will improve the strength of the rear seat belt mounting by adding an additional reinforcement panel to the body structure, free of charge. The recall began March 7, 2019. Owners may contact Bentley Customer Service at 1-800-777-6923. Bentley's number for this recall is RE 19/01.
NHTSA campaign 18V632000 · 12 vehicles affected
Defect
Bentley Motors, Inc. (Bentley) is recalling certain 2018 Bentley Mulsanne and 2018 Bentayga vehicles. When reverse gear has been selected, the rearview camera display may be obstructed or may not be fully visible within two seconds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, Rearview Mirrors.
Consequence
If the full camera view is obstructed or delayed and the driver does not check their surroundings before backing up, there may be an increased risk of a crash.
Corrective Action
Bentley will notify owners, and dealers will reprogram the software in the infotainment system, free of charge. The recall began October 19, 2018. Owners may contact Bentley customer service at 1-800-777-6923. Bentley's number for this recall is RE 18/11.
NHTSA campaign 19V033000 · 1,059 vehicles affected
Defect
Bentley Motors, Inc. (Bentley) is recalling certain 2012-2018 Bentley Mulsanne vehicles. In the event of a crash, the rear seat belt anchor may detach from the vehicle. As such, these vehicles fail to comply to Federal Motor Vehicle Safety Standard (FMVSS) number 210, Seat Belt Assembly Anchorages.
Consequence
In the event of a crash, if the rear seat belt buckle detaches, the seat occupant would have an increased risk of injury.
Corrective Action
Bentley will notify owners, and dealers will improve the strength of the rear seat belt mounting by adding an additional reinforcement panel to the body structure, free of charge. The recall began March 7, 2019. Owners may contact Bentley Customer Service at 1-800-777-6923. Bentley's number for this recall is RE 19/01.
5 common questions answered
NHTSA’s two recalls involve safety-related conditions that deserve prompt attention. The Rearview Camera Software recall concerns a camera image that may be obstructed or may not be fully visible within two seconds after reverse is selected. Without a complete view and a check of the surrounding area, backing up may carry an increased crash risk. The Seat Belt recall concerns a rear seat belt anchor that may detach during a crash, increasing the occupant’s risk of injury. Waiting can leave these conditions unresolved. Bentley’s remedies—software reprogramming and an added reinforcement panel—are performed free of charge by an authorized dealer. If either issue may apply, check the VIN and schedule service.
Bentley Boston provides recall assistance for drivers in Wayland, MA, and nearby communities throughout the Boston area. Our factory-trained technicians use manufacturer diagnostic tools, Bentley repair procedures, and OEM parts or approved components when the recall remedy requires them. That matters because a recall repair is defined by the manufacturer, not by a general repair shop. We will check your VIN, explain which campaign applies, and complete the eligible remedy at no charge. Bentley Boston is conveniently located at 533 Boston Post Road, Rte 20. Let our team help you address your vehicle’s recall needs with clear communication and specialized care.
Start with a VIN check, then bring your vehicle to Bentley Boston if an open recall appears or if you are unsure about its repair history. Our service team can confirm the campaign and arrange the manufacturer remedy. You can schedule an appointment online, and the VIN check is free. Do not wait for a warning or a second notice before asking for help, especially when a recall involves visibility while reversing or rear seat belt strength. Bentley Boston serves Wayland and nearby Massachusetts communities with authorized recall support. Contact our team at 508-978-7607 to discuss the next step.
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