Bentley Boston

2018 Bentley Bentayga Recall

Bentley Bentayga Recall service at Bentley Boston in Wayland, MA

Frequently asked questions

Recall Summary

3 recalls found · All repairs FREE

Rearview Camera Software

FREE1 OPEN RECALL

NHTSA campaign 18V632000 · 12 vehicles affected

Defect

Bentley Motors, Inc. (Bentley) is recalling certain 2018 Bentley Mulsanne and 2018 Bentayga vehicles. When reverse gear has been selected, the rearview camera display may be obstructed or may not be fully visible within two seconds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, Rearview Mirrors.

Consequence

If the full camera view is obstructed or delayed and the driver does not check their surroundings before backing up, there may be an increased risk of a crash.

Corrective Action

Bentley will notify owners, and dealers will reprogram the software in the infotainment system, free of charge. The recall began October 19, 2018. Owners may contact Bentley customer service at 1-800-777-6923. Bentley's number for this recall is RE 18/11.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2018 Bentley Bentayga?
  • NHTSA has issued three recalls for the 2018 Bentley Bentayga involving Rearview Camera Software, Air Bag, and Seat Belt.
  • The rearview camera recall concerns a delayed or obstructed image when reverse is selected.
  • The air bag recall concerns side-curtain air bags that may not properly inflate.
  • The seat belt recall concerns the third-row upper seat belt attachment on vehicles equipped with third-row seats.
How do I check if my 2018 Bentley Bentayga has an open recall?
  • You can check your VIN at NHTSA.gov or receive a free VIN check at the Bentley Boston service department.
  • A VIN-specific check confirms whether a recall repair remains open for your vehicle.
  • Contact Bentley Boston in Wayland, MA, for assistance with the check.
How much does a 2018 Bentley Bentayga recall repair cost?
  • A 2018 Bentley Bentayga recall repair is free at an authorized dealer when the recall applies.
  • The manufacturer specifies the remedy, which may include software reprogramming or replacement of affected components.
  • Book the vehicle with Bentley Boston to have the remedy completed.
Can an independent shop fix a 2018 Bentley Bentayga recall?
  • No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
  • Bentley Boston uses factory-trained technicians and manufacturer diagnostic equipment for recall work.
  • The service team follows the manufacturer’s specified repair procedure.
Does an open recall affect the trade-in value of the 2018 Bentley Bentayga?
  • Buyers and dealers check recall status, so completing an open recall can support a smoother trade-in evaluation; visit our trade-in page to get started.
  • A completed recall provides important safety documentation for the next step in ownership.
  • Bentley Boston can help you understand the vehicle’s recall status before you trade.

Recall Service & Dealership Highlights

Safety Comes First

NHTSA’s recall information identifies three safety concerns for the 2018 Bentley Bentayga. The rearview camera image may be delayed or obstructed when reverse is selected, increasing crash risk if the surroundings are not checked. Side-curtain air bags may not properly inflate in a crash, increasing the risk of injury. On vehicles with third-row seats, the upper seat belt attachment may not stay connected, leaving an occupant improperly restrained. Waiting can leave a known safety concern unresolved. Bentley’s specified remedies include infotainment software reprogramming, curtain air bag replacement, and replacement of the upper seat belt attachment bolt, all at no charge.

Authorized Bentley Expertise

Bentley Boston provides recall service in Wayland, MA, for drivers from Boston, Wellesley, Weston, Sudbury, Natick, Framingham, and nearby communities. Factory-trained technicians use manufacturer diagnostic tools, repair information, and OEM parts when completing the specified remedy. That matters because recall work must follow Bentley’s process, whether the vehicle needs infotainment software reprogramming, curtain air bag replacement, or an updated seat belt attachment bolt. The recall remedy is free when the campaign applies, and our team can explain the next step clearly before work begins. Visit Bentley Boston at 533 Boston Post Road, Rte 20.

Take the Next Step

Start with a VIN check, then bring your vehicle to Bentley Boston if an open recall is identified. You should also schedule service if you received a manufacturer notice or are simply unsure whether previous recall work was completed, because the check is free. Our team can confirm the campaign, explain the repair, and arrange the visit around your schedule. Do not wait if the rearview camera, air bag, or third-row seat belt concern may apply. Use our online scheduler to schedule an appointment, or contact the Wayland service department for assistance.