Bentley Boston

2017 Bentley Mulsanne Recall

Bentley Mulsanne Recall service at Bentley Boston in Wayland, MA

Frequently asked questions

Recall Summary

1 recalls found · All repairs FREE

Seat Belt

FREE1 OPEN RECALL

NHTSA campaign 19V033000 · 1,059 vehicles affected

Defect

Bentley Motors, Inc. (Bentley) is recalling certain 2012-2018 Bentley Mulsanne vehicles. In the event of a crash, the rear seat belt anchor may detach from the vehicle. As such, these vehicles fail to comply to Federal Motor Vehicle Safety Standard (FMVSS) number 210, Seat Belt Assembly Anchorages.

Consequence

In the event of a crash, if the rear seat belt buckle detaches, the seat occupant would have an increased risk of injury.

Corrective Action

Bentley will notify owners, and dealers will improve the strength of the rear seat belt mounting by adding an additional reinforcement panel to the body structure, free of charge. The recall began March 7, 2019. Owners may contact Bentley Customer Service at 1-800-777-6923. Bentley's number for this recall is RE 19/01.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2017 Bentley Mulsanne?
  • NHTSA has issued one recall for the 2017 Bentley Mulsanne, affecting the Seat Belt component because a rear seat belt anchor may detach in a crash and increase the risk of injury.
  • Bentley’s remedy adds an additional reinforcement panel to the body structure to strengthen the rear seat belt mounting.
How do I check if my 2017 Bentley Mulsanne has an open recall?
  • You can check your 2017 Bentley Mulsanne by entering its VIN at NHTSA.gov or by getting a free VIN check at the Bentley Boston service department.
  • The VIN check identifies whether the recall remedy has been completed or remains open for your vehicle.
How much does a 2017 Bentley Mulsanne recall repair cost?
  • A 2017 Bentley Mulsanne recall repair costs the owner nothing when performed by an authorized dealer.
  • The manufacturer specifies the remedy, and the Bentley seat belt reinforcement is performed free of charge.
Can an independent shop fix a 2017 Bentley Mulsanne recall?
  • No; only an authorized franchise dealer performs the manufacturer recall remedy at no charge.
  • An independent shop may not perform the authorized manufacturer campaign or provide the free factory remedy.
Does an open recall affect the trade-in value of the 2017 Bentley Mulsanne?
  • An open recall can affect the trade-in process because buyers and dealers check recall status; visit our trade-in page to begin.
  • Completing the authorized remedy can help document that the safety campaign has been addressed.

Recall Service & Dealership Highlights

Address the Seat Belt Risk

NHTSA’s recall concerns the Seat Belt component on certain 2012–2018 Bentley Mulsanne vehicles. In a crash, the rear seat belt anchor may detach from the vehicle, and a detached rear seat belt buckle or mounting can increase the occupant’s risk of injury. Bentley’s remedy adds an additional reinforcement panel to the body structure, improving the strength of the rear seat belt mounting. Waiting leaves uncertainty around a safety-related repair that may be open for your vehicle. If you notice a recall notice, have a safety concern, or are unsure whether prior work was completed, contact Bentley Boston for a VIN check and prompt next steps.

Factory-Authorized Expertise

Bentley Boston brings factory-trained technicians, manufacturer diagnostic tools, and OEM parts to recall service in Wayland, MA. Our team performs the manufacturer’s free recall remedy and follows the specified procedure for strengthening the rear seat belt mounting. We serve drivers throughout Wayland and nearby communities, including areas around Boston, with knowledgeable Bentley service and clear communication. If your vehicle needs additional maintenance after the recall visit, ask about our service specials. Service financing is also available, so you can get service now and pay later when eligible.

Simple Steps to Get Started

Start with a VIN check at Bentley Boston, then bring your 2017 Bentley Mulsanne to our service department if an open recall is identified. You can schedule service even if you are unsure whether the repair was completed, because the recall check is free and helps clarify your vehicle’s status. Our team can confirm the campaign, explain the reinforcement-panel remedy, and arrange the authorized repair. Use our schedule service link to request a visit, or call Bentley Boston at 508-978-7607. We are located at 533 Boston Post Road, Rte 20, Wayland, MA 01778.